Debug DYMO Framework

Introduction

This page contains all kind of information to debug any problems that could occur during printing. Please read it carefully if you’re experiencing any problems.

DYMO Framework not installed

WooCommerce DYMO Print can not connect to the DYMO Framework. Please check the following:

  1. Do you have the latest version of DYMO Label Software installed on your OS?
    If not: Install DYMO Label Software version 8.6 or higher.
  2. Is the DYMO Web Service running?
    If not: Start DYMO Web Service
  3. Are you able to print from the DYMO Label Software on your OS?
    If not: Reinstall DYMO Label Software.
  4. Is the DYMO LabelWriter connected to your OS?
    If not: Connect it.
  5. Do you have enough labels in your DYMO LabelWriter? In other words: is the printer not out-of-paper?
    If not: Insert new labels in your LabelWriter.

Please contact us if you’ve checked all 5 above and you’re still not able to print.

Web Service not running

Read the following article when you get a notification that the DYMO Web Service is not working.

Printer not found

The printer you have selected can not be found or is not connected to your system. Please check the following:

  1. Have you selected a printer for the label you want to print?
    If not: Select a printer.
  2. Is the printer connected to your OS?
    If not: connect it.
  3. Are you able to print from the DYMO Label Software on your OS?
    If not: reinstall DYMO Label Software.
  4. Is the DYMO Web Service running on your OS?
    If not: Start DYMO Web Service

Please contact us if you’ve checked all 4 above and you still get this error message.

No label preview

WooCommerce DYMO Print is able to create a preview of the selected label. This is a preview of the label as you’ve created it in DYMO Label Software. It’s does not show any realtime WooCommerce data, as it is just an image.

In some cases the plugin is not able to create a preview of the label. This could have three reasons:

  1. The label you’ve uploaded is corrupt. Solution: We advise to upload the label again.
  2. The label contains an image. Solution: There is no solution for this problem.
  3. You’re using iThemes Security or another plugin which blocks connections to the label-file or DYMO Framework. Solution: Check your settings in iThemes Security.

No preview if a label contains an image

Unfortunately the DYMO Framework is not able to create a preview if your label contains an image. The explanation is a bit technical, but let’s give it a try 😉

The image-data is saved inside your label as base64-PNG-data. The preview image is created by the DYMO Framework as base64-PNG-data. During preview-creation the scripts try to create an image from a data string which also contains image data, which leads to an error. Unfortunately there is no solution for this problem.

iThemes security plugin

If you’ve iThemes Security plugin installed it could block all local connections with the DYMO Web Service. In this case the plugin will not print any labels.

Solution

See this animation for solution.

DYMO - Solution for iThemes Security - animation

Step by step instructions

To fix this issue go follow these steps:

  1. Go to Security -> Settings
  2. Find the option “Banned Users”
  3. Click on “Configure Settings” button
  4. Disable (uncheck) option “Default Blacklist – Enable HackRepairs.com’s blacklist feature”
  5. Save settings

DYMO - iThemes Security

Still no solution?

Please send us a support request if you’re still not able to print labels after reading the documentation.